GENERAL POLICIES

WARRANTIES


Warranties & Manufacturers All items sold by The Church Nerds are warranted solely by the manufacturer/distributor, except "direct import"—a.k.a. IMP—items. All items requiring repair (other than IMP) should be sent to the manufacturer/distributor directly for service. We are not liable if the manufacturer/distributor fails to perform warranty service.For IMP items only, we provide a warranty identical to the provisions and limitations of the manufacturer's warranty for such items, with the exception of the time period, which is equal to the term of the manufacturer's warranty or one (1) year, whichever is less. Your warranty card and/or sales slip must accompany all items. Used equipment is covered under a 90-day parts and labor warranty. THERE IS NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON ANY ITEM SOLD BY THE CHURCH NERDS. The Church Nerds will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. The Church Nerds liability is limited to the monetary value of the merchandise.




PRICING POLICY


Why No Price?

From time to time, we enter into Minimum Advertised Price (MAP) agreements with select suppliers in order to pass along certain benefits to our customers. According to these agreements (details vary from vendor to vendor) we can sell an item for any price, but we may not advertise that item for an amount less than the Minimum Advertised Price, which is set by the supplier. In exchange, we get advance notice about newly released products and early shipments, as well as favored status with the world's best brands. While we abide by our MAP agreements, we always ensure that you pay the lowest price.

Payment Verification

Occasionally we may ask you to verify that you're the card owner or that order and ship-to information are legitimate. This verification process is for your protection, rarely delays an order, and generally requires either a simple phone call (which can be done after business hours) or fax communication.

If your order requires verification, we will advise you by phone or email. This is why it's important that you provide multiple contact phone numbers when ordering and that you keep your information current.

It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card-issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location. We regret that they are even occasionally necessary, but these steps are designed to safeguard against credit card fraud and identity theft.

Sales Tax

Local Sales Tax: When an order is shipped within West Virginia, the law requires that local sales tax be added to the order total, including any shipping charges. This tax is not a VAT and cannot be recovered by non-USA visitors when returning home.

If your order is shipping to an address in the State of West Virginia, local sales tax will be automatically assessed unless the account is registered as tax-exempt. We do not collect taxes on any other domestic (USA) orders.

Tax Exemptions

Government, education, nonprofit organizations, public charities, churches and other religious organizations usually qualify for tax-exempt purchases. Once approved, customers may make tax-exempt purchases on behalf of their organizations online. To apply for a tax-exempt account, please call 304-397-8202.

Privacy Your privacy is important to us, and we strive to exceed your expectations for secure data. Nevertheless, cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws. Rebates Manufacturer's rebates may not be valid for merchandise shipped outside the USA. Please check the information in your cart to confirm pricing.




SHIPPING


We will use a combination of shipping carriers to ensure the safest, quickest delivery of your items with online package tracking. Free shipping includes economy and/or ground methods only. The Church Nerds reserves the right to use any carrier we see fit. The Church Nerds stocks no items. All orders that are received are sent directly to the respective manufacures and/or manufactures representatives and shipped directly from their fulfillment centers. This means your order can ship from multiple warehouses across the entire United States. Your order can be shipped in multiple packages and arrive at seperate times and on seperate days.




RETURNS


Eligibility Conditions

Most items sold by The Church Nerds, once shipped, are considered non-cancelable and non-returnable. The only time a return will be granted is based on the Manufacture or Manufacture’s Representative’s approval. This could take up to 7-10 business days for approval.

If a return is approved, you will be give strict return instructions and requirements. If not met the return will be rejected and sent back to you. Refund will given 7-14 business days after the product is received and conditional requirements have been met and approved by the manufacture.

If all conditions are not met, THE CHURCH NERDS reserves the right to refuse the return or to charge a minimum 25% restocking fee. All returned items must be in NEW condition, in their original unaltered, unopened box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. If refund is approved, THE CHURCH NERDS can only refund the original purchase price. Shipping and handling fees are nonrefundable.





The Church Nerds was founded in 2010 out of a need for churches and non-profits with low budgets to be able to afford and purchase brand name gear. The Church Nerds is owned by Barry Carter II, a licensed minister with an IT background who has been in the private consulting business for churches  for over 10 years. We're here to help you present the gospel through technology in your style. Everything we do and the equipment we sell is all based on winning souls to Jesus, that is our mission. Let us help you be digital disciples. 

680 Central Ave., Unit 166

Barboursville, WV 25504

nerd@thechurchnerds.com

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© 2017 by Carter Technologies & Co. LLC  //  Dba: The Church Nerds

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