Warranties & Manufacturers
Why No Price?
From time to time, we enter into Minimum Advertised Price (MAP) agreements with select suppliers in order to pass along certain benefits to our customers. According to these agreements (details vary from vendor to vendor) we can sell an item for any price, but we may not advertise that item for an amount less than the Minimum Advertised Price, which is set by the supplier. In exchange, we get advance notice about newly released products and early shipments, as well as favored status with the world's best brands. While we abide by our MAP agreements, we always ensure that you pay the lowest price.
Occasionally we may ask you to verify that you're the card owner or that order and ship-to information are legitimate. This verification process is for your protection, rarely delays an order, and generally requires either a simple phone call (which can be done after business hours) or fax communication.
If your order requires verification, we will advise you by phone or email. This is why it's important that you provide multiple contact phone numbers when ordering and that you keep your information current.
It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card-issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location. We regret that they are even occasionally necessary, but these steps are designed to safeguard against credit card fraud and identity theft.
Local Sales Tax: When an order is shipped within West Virginia, the law requires that local sales tax be added to the order total, including any shipping charges. This tax is not a VAT and cannot be recovered by non-USA visitors when returning home.
If your order is shipping to an address in the State of West Virginia, local sales tax will be automatically assessed unless the account is registered as tax-exempt. We do not collect taxes on any other domestic (USA) orders.
Government, education, nonprofit organizations, public charities, churches and other religious organizations usually qualify for tax-exempt purchases. Once approved, customers may make tax-exempt purchases on behalf of their organizations online. To apply for a tax-exempt account, please call 304-397-8202.
Most items sold by The Church Nerds, once shipped, are considered non-cancelable and non-returnable. The only time a return will be granted is based on the Manufacture or Manufacture’s Representative’s approval. This could take up to 7-10 business days for approval.
If a return is approved, you will be give strict return instructions and requirements. If not met the return will be rejected and sent back to you. Refund will given 7-14 business days after the product is received and conditional requirements have been met and approved by the manufacture.
If all conditions are not met, THE CHURCH NERDS reserves the right to refuse the return or to charge a minimum 25% restocking fee. All returned items must be in NEW condition, in their original unaltered, unopened box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. If refund is approved, THE CHURCH NERDS can only refund the original purchase price. Shipping and handling fees are nonrefundable.